Terms of service
Welcome to Milanna Jewellery. These Terms of Service govern your use of our website and any purchases made through our online store.
By accessing our website or placing an order with Milanna Jewellery, you agree to these Terms of Service. Please read them carefully before making a purchase.
1. About Us
Business name: Milanna Jewellery
Email: help@milannajewellery.com.au
Country: Australia
2. Online Store
You must provide accurate and complete information when placing an order, including your contact, billing and delivery details.
You may not use our website or products for any unlawful purpose or in a way that violates applicable laws or regulations.
3. Products
We aim to display our products and product information as accurately as possible. Colours, finishes and appearance may vary slightly due to photography, lighting and differences between screens or devices.
Product availability may change without notice. We reserve the right to discontinue products or update product information at any time.
4. Pricing
All prices displayed on our website are in Australian dollars unless otherwise stated.
Prices, discounts and promotions may change from time to time without notice. The price applicable to an order is the price displayed at the time the order is placed, subject to any valid discount applied at checkout.
5. Promotions and Discount Codes
Promotional offers and discount codes may be subject to additional conditions, including minimum purchase requirements, eligible products, expiry dates or limits on the number of times an offer can be used.
Unless otherwise stated, discounts cannot be exchanged for cash and may not be combined with other offers.
We reserve the right to cancel or modify a promotion where there has been an error, misuse or other circumstances that reasonably require the promotion to be changed.
6. Orders
Submitting an order does not guarantee acceptance of that order.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
- A product is unavailable;
- There is an obvious pricing or listing error;
- Payment cannot be successfully processed;
- We reasonably suspect fraudulent or unauthorised activity; or
- Incorrect or incomplete order information has been provided.
If we cancel an order after payment has been received, any amount paid for the cancelled portion of the order will be refunded.
7. Payment
Payment must be made using one of the payment methods available at checkout.
Payments may be processed by third-party payment providers. Your use of those payment services may also be subject to the provider's own terms and conditions.
8. Shipping and Delivery
Shipping and delivery are subject to our Shipping Policy.
Orders are sent using Australia Post untracked delivery unless otherwise stated. Tracking information is therefore not provided for orders sent using this service.
Please ensure that your delivery information is correct before submitting your order.
If an order has not arrived within 10 business days of dispatch, please contact us at help@milannajewellery.com.au so we can assist you.
9. Returns, Refunds and Consumer Rights
Returns and refunds are subject to our Refund Policy and your rights under the Australian Consumer Law.
Your rights under the Australian Consumer Law apply automatically and cannot be excluded, restricted or modified by these Terms of Service.
Products sold to consumers must meet applicable consumer guarantees, including being of acceptable quality, fit for their intended purpose and matching their description.
10. Incorrect, Faulty or Damaged Products
If you receive an incorrect, faulty or damaged product, please contact us at help@milannajewellery.com.au with your order details and information about the issue.
Where required under Australian Consumer Law, an appropriate remedy may include a repair, replacement, refund or other remedy depending on the circumstances.
11. Personal Information
Your submission of personal information through our website is governed by our Privacy Policy.
12. Intellectual Property
Unless otherwise stated, the Milanna Jewellery name, branding, website design, written content, graphics and other original material appearing on this website are owned by or licensed to Milanna Jewellery.
You may not reproduce, distribute, modify or commercially use our original website content without permission, except where permitted by law.
13. Third-Party Services and Links
Our website may contain links to or integrations with third-party websites, applications and services.
We are not responsible for the content, availability, privacy practices or terms of third-party websites or services. Your use of third-party services may be subject to separate terms and policies.
14. Website Availability
We aim to keep our website available and functioning correctly but cannot guarantee uninterrupted or error-free access at all times.
We may temporarily suspend or modify parts of the website for maintenance, updates or other operational reasons.
15. Limitation of Liability
To the maximum extent permitted by law, Milanna Jewellery will not be liable for indirect or consequential loss arising solely from your use of, or inability to use, our website.
Nothing in these Terms of Service excludes, restricts or modifies any guarantee, right, remedy or liability that cannot lawfully be excluded or limited under the Australian Consumer Law or other applicable Australian law.
16. Changes to These Terms
We may update these Terms of Service from time to time. Any updated terms will be published on this page and will apply from the date they are published.
17. Governing Law
The laws of Queensland, Australia, and applicable Commonwealth laws govern these Terms of Service.
18. Contact
If you have any questions about these Terms of Service, please contact:
Email: help@milannajewellery.com.au
Last updated: September 2026