Terms of service
Welcome to Milanna Jewellery. These Terms of Service govern your use of our website and any purchases made through our online store.
By accessing our website or placing an order with Milanna Jewellery, you agree to these Terms of Service, subject to your rights under applicable law. Please read them carefully before making a purchase.
1. About Us
Business name: Milanna Jewellery
ABN: 16 948 369 918
Email: help@milannajewellery.com.au
Country: Australia
2. Online Store
You must provide accurate and complete information when placing an order, including your contact, billing and delivery details.
You may not use our website or products for any unlawful purpose or in a way that violates applicable laws or regulations.
3. Products
We aim to display our products and product information as accurately as possible. Colours, finishes and appearance may vary slightly due to photography, lighting and differences between screens or devices.
Product availability may change without notice. We reserve the right to discontinue products or update product information at any time.
4. Pricing
All prices displayed on our website are in Australian dollars unless otherwise stated.
Prices, discounts and promotions may change from time to time without notice. The price applicable to an order is the price displayed at the time the order is placed, subject to any valid discount applied at checkout and applicable consumer rights.
5. Promotions and Discount Codes
Promotional offers and discount codes may be subject to additional conditions, including minimum purchase requirements, eligible products, expiry dates or limits on the number of times an offer can be used.
Unless otherwise stated, discounts cannot be exchanged for cash and may not be combined with other offers.
We reserve the right to cancel or modify a promotion where there has been an error, misuse or other circumstances that reasonably require the promotion to be changed, subject to applicable law and any existing customer entitlements.
6. Orders
Submitting an order does not guarantee acceptance of that order.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
- A product is unavailable;
- There is an obvious pricing or listing error;
- Payment cannot be successfully processed;
- We reasonably suspect fraudulent or unauthorised activity; or
- Incorrect or incomplete order information has been provided.
If we cancel an order after payment has been received, any amount paid for the cancelled portion of the order will be refunded. Any cancellation remains subject to applicable consumer rights.
7. Payment
Payment must be made using one of the payment methods available at checkout.
Payments may be processed by third-party payment providers. Your use of those payment services may also be subject to the provider's own terms and conditions.
8. Shipping and Delivery
Milanna Jewellery ships orders within Australia using Australia Post Parcel Post, with free standard shipping Australia-wide and no minimum order value.
Our estimated delivery timeframe is 3–7 business days, including order processing, dispatch and transit. Business days exclude weekends and public holidays. Delivery times may vary due to postal delays or circumstances outside our control.
Tracking information is provided where available, although some orders may be delivered without tracking.
Please ensure that your delivery information is accurate and complete before submitting your order.
If your order has not arrived within 10 business days of dispatch, please contact us at help@milannajewellery.com.au with your order number and the email address used to place your order so we can assist you.
For complete shipping information, please refer to our Shipping Policy. Nothing in this section limits your rights under the Australian Consumer Law.
9. Returns, Refunds and Consumer Rights
Returns and refunds are subject to our Refund & Return Policy and your rights under the Australian Consumer Law.
Your rights under the Australian Consumer Law apply automatically and cannot be excluded, restricted or modified by these Terms of Service.
Products sold to consumers must meet applicable consumer guarantees, including being of acceptable quality, fit for their intended purpose and matching their description.
Our 30-day return policy operates in addition to any consumer guarantees and statutory remedies available under Australian law.
10. Incorrect, Faulty or Damaged Products
If you receive an incorrect, faulty or damaged product, please contact us at help@milannajewellery.com.au with your order details and information about the issue.
Where required under the Australian Consumer Law, an appropriate remedy may include a repair, replacement, refund or compensation depending on the circumstances.
For further information, please refer to our Refund & Return Policy.
11. Personal Information
Your submission and our handling of personal information through our website are governed by our Privacy Policy and applicable privacy laws.
12. Intellectual Property
Unless otherwise stated, the Milanna Jewellery name, branding, website design, written content, graphics and other original material appearing on this website are owned by or licensed to Milanna Jewellery.
You may not reproduce, distribute, modify or commercially use our original website content without permission, except where permitted by law.
13. Third-Party Services and Links
Our website may contain links to or integrations with third-party websites, applications and services.
We are not responsible for the content, availability, privacy practices or terms of third-party websites or services, except where responsibility cannot lawfully be excluded. Your use of third-party services may be subject to separate terms and policies.
14. Website Availability
We aim to keep our website available and functioning correctly but cannot guarantee uninterrupted or error-free access at all times.
We may temporarily suspend or modify parts of the website for maintenance, updates or other operational reasons.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Milanna Jewellery excludes liability for losses arising solely from the use of, or inability to use, this website where such liability may lawfully be excluded.
Nothing in these Terms of Service excludes, restricts or limits any consumer guarantee, right, remedy or liability under the Australian Consumer Law or other applicable laws that cannot legally be excluded or limited.
16. Changes to These Terms
We may update these Terms of Service from time to time. Updated terms will be published on this page and will generally apply from the date they are published.
Changes will not retrospectively remove rights or obligations arising from orders already accepted, except where permitted by applicable law.
17. Governing Law
The laws of Queensland, Australia, and applicable Commonwealth laws govern these Terms of Service, subject to any mandatory consumer protections that apply.
18. Contact
If you have any questions about these Terms of Service, please contact:
Milanna Jewellery
Email: help@milannajewellery.com.au
Last updated: October 2026