Shipping Policy

Milanna Jewellery currently ships orders within Australia.

Shipping Method

Orders are sent using Australia Post untracked delivery.

Please note that tracking information is not provided for orders sent using this service.

Delivery Times

Delivery times can vary depending on your location and Australia Post delivery conditions.

If your order has not arrived within 10 business days of dispatch, please contact us at help@milannajewellery.com.au so we can assist you.

Delivery Addresses

Please ensure your shipping address is entered correctly when placing your order. Milanna Jewellery is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided at checkout.

Delivery Delays

Occasionally, deliveries may take longer due to circumstances outside our control, including Australia Post delays, public holidays, severe weather or periods of high delivery volume.

If you are concerned about the delivery of your order, please contact us and we will do our best to assist.

Lost or Missing Orders

If your order has not arrived within 10 business days of dispatch, please contact us at help@milannajewellery.com.au with your order number and the email address used when placing your order.

We will review the circumstances and assist you in accordance with our obligations under Australian Consumer Law.

Contact

For shipping or delivery enquiries, please contact:

Email: help@milannajewellery.com.au

Last updated: September 2026