Shipping policy
Milanna Jewellery currently ships orders within Australia. We offer FREE standard shipping Australia-wide using Australia Post Parcel Post.
Our estimated delivery timeframe is 3–7 business days, including order processing and shipping.
Shipping Information
Shipping policy: Australia Post Parcel Post
Shipping destination: Australia only
Shipping carrier and service: Australia Post Parcel Post
Estimated delivery time: 3–7 business days
Shipping cost: FREE shipping (AUD $0.00) on all orders within Australia
Minimum order value: No minimum purchase required to qualify for free shipping.
Free Shipping Australia-Wide
Milanna Jewellery offers free standard shipping on all orders delivered within Australia.
All eligible Australian orders are shipped using Australia Post Parcel Post at no additional shipping cost.
There is no minimum order value required to receive free shipping.
We currently do not offer international shipping.
Processing & Dispatch
Orders are usually processed and dispatched within the same business day.
Orders placed outside business hours, on weekends or on public holidays will generally be processed on the next business day.
Please note that weekends and public holidays are not considered business days.
Order processing and dispatch times may occasionally vary during periods of high demand or other operational circumstances.
Shipping Method
Orders are shipped using Australia Post Parcel Post.
This is our standard shipping service for deliveries within Australia and is provided free of charge.
Please note that tracking is not available for all orders. If tracking is available for your order, tracking details will be provided once your order has been dispatched.
Delivery Times
Our estimated delivery timeframe for Australian orders is 3–7 business days.
This estimated delivery timeframe includes order processing, dispatch and transit with Australia Post Parcel Post.
Delivery times may vary depending on your location, Australia Post delivery conditions and circumstances outside our control.
Business days exclude weekends and public holidays.
While we aim to deliver orders within the estimated timeframe, delivery dates are estimates and may occasionally be affected by unexpected delays.
If your order has not arrived within 10 business days of dispatch, please contact us at help@milannajewellery.com.au with your order number so we can assist you.
Delivery Addresses
Please ensure your shipping address is entered correctly and completely when placing your order.
Incorrect or incomplete shipping information may cause delays or unsuccessful delivery attempts.
Milanna Jewellery is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided at checkout, except where otherwise required by Australian Consumer Law.
If you notice an error in your delivery address, please contact us as soon as possible. As orders are processed quickly, we cannot guarantee that address changes can be made after an order has been placed.
Delivery Delays
Occasionally, deliveries may take longer than the estimated 3–7 business days due to circumstances outside our control, including:
- Australia Post delivery delays;
- Public holidays or peak shopping periods;
- Severe weather or natural disasters;
- High parcel volumes; or
- Other unforeseen disruptions affecting postal services.
If you are concerned about the delivery of your order, please contact us and we will do our best to assist.
Nothing in this section excludes or limits your rights under the Australian Consumer Law.
Lost or Missing Orders
If your order has not arrived within 10 business days of dispatch, please contact us at help@milannajewellery.com.au.
When contacting us, please provide:
- Your order number; and
- The email address used when placing your order.
We will review the circumstances, investigate the delivery issue where appropriate and assist you in accordance with our obligations under the Australian Consumer Law.
Australian Consumer Law
Our shipping and delivery policy operates in addition to your rights under the Australian Consumer Law.
Nothing in this policy excludes, restricts or limits any consumer guarantees or statutory remedies that may apply to your purchase.
Where a delivery issue gives rise to rights or remedies under the Australian Consumer Law, Milanna Jewellery will comply with its applicable legal obligations.
Shipping Policy Summary
Shipping policy name: Australia Post Parcel Post
Delivery country: Australia
Shipping service: Australia Post Parcel Post
Shipping cost: Free shipping (AUD $0.00)
Minimum order value: None
Estimated delivery time: 3–7 business days, including processing and transit
Order processing: Usually within the same business day
Business days: Monday to Friday, excluding public holidays
Tracking: Provided when available
International shipping: Not available
Contact
For shipping or delivery enquiries, please contact:
Milanna Jewellery
Email: help@milannajewellery.com.au
Last updated: October 2026