Refund policy
We want you to be happy with your purchase from Milanna Jewellery. In addition to your rights under the Australian Consumer Law, we offer a 30-day change-of-mind return period on eligible items.
30-Day Returns
You may request a change-of-mind return within 30 days from the date your order is delivered to you.
To be eligible for a change-of-mind return, your item must be:
- Unused and unworn;
- In its original condition; and
- Returned with its original packaging where applicable.
Proof of purchase may be required.
Return requests made more than 30 days after delivery are not eligible under our change-of-mind return policy. This does not affect any rights you may have under the Australian Consumer Law.
To request a return, please contact us at help@milannajewellery.com.au before sending your item back.
Change of Mind
Approved change-of-mind returns will be refunded to the original payment method once the returned item has been received and inspected.
Customers are responsible for all return postage costs for change-of-mind returns. Original shipping charges are non-refundable for change-of-mind returns unless otherwise required by law.
We recommend using an appropriate postal service when returning an item, as Milanna Jewellery cannot process a return until the returned item has been received.
For hygiene reasons, pierced jewellery such as earrings cannot be returned for change of mind once worn or used.
Order Cancellations
Milanna Jewellery processes and dispatches orders quickly, with most orders prepared for dispatch within 1 business day.
For this reason, we do not accept order cancellations or changes due to change of mind once an order has been placed.
If you no longer want your order, you may request a return after receiving it in accordance with our 30-day change-of-mind return policy, provided the item is eligible for return.
This cancellation policy does not limit any rights or remedies you may have under the Australian Consumer Law.
Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged, is not as described, or you receive the wrong item, please contact us at help@milannajewellery.com.au with your order number and details of the issue.
Where a product does not meet the consumer guarantees under the Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.
Where there is a major problem with a product, you are generally entitled to choose between a refund or replacement. For a minor problem, we may choose to repair or otherwise remedy the problem in accordance with the Australian Consumer Law.
For items that can reasonably be posted back to us, you may be required to return the item for assessment. If the item is confirmed to have a problem covered by the Australian Consumer Law, we will reimburse any reasonable return postage costs you have incurred.
Australian Consumer Law
Our 30-day change-of-mind return policy is provided in addition to your rights under the Australian Consumer Law.
The 30-day return period applies only to change-of-mind returns and does not limit your rights in relation to faulty, unsafe, incorrectly described or otherwise non-compliant products.
Consumer guarantee rights cannot be excluded, restricted or limited by this policy and may continue to apply after the 30-day change-of-mind return period has ended.
Refunds
Once an approved return has been received and inspected, we will process the applicable refund to your original payment method.
Please allow time for your bank, card issuer or payment provider to process and display the refund after it has been issued.
Promotional and Free Items
If your purchase included a promotional discount or free item, any change-of-mind refund will take into account the terms of the promotion and the amount actually paid for the returned item.
If returning part of an order means the remaining items would no longer have qualified for a promotion, the refund may be adjusted to reflect the promotional pricing that applied to the order.
How to Request a Return
Please email help@milannajewellery.com.au within 30 days of receiving your order and include:
- Your order number;
- The item you wish to return; and
- The reason for the return.
Please do not send a return until you have contacted us and received return instructions.
Contact
For return or refund enquiries, please contact:
Email: help@milannajewellery.com.au
Last updated: September 2026